FAQS

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

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We proudly serve the pets of
London, ON and beyond

At Whitehills Animal Hospital, we receive many questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at (519) 473-1182 for any other concerns you might have about your pet.

I think my pet ate something that’s making them sick, and they have lost consciousness/is having seizures/trouble breathing. What should I do?

During normal business hours, bring your pet in immediately. Call us at (519) 473-1182 right before you leave or while you’re on your way to help us prepare for the situation.

If it is outside of business hours, please check out our list of Emergency Clinics Here!

 

Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

We can send proof of vaccination to your pet’s kennel. Just let us know the fax number.

I think my pet ate something that could be poisonous, but they seem fine. What should I do?

Don’t panic, but call us right away. If it’s outside our normal business hours, please contact the VCA at (519) 432-3300. If your pet is not showing any adverse symptoms, you can also call the ASPCA Animal Poison Control Center at (888) 426-4435. You may be charged a consultation fee.

Does Whitehills Animal Hospital have a Facebook page, YouTube channel, or can we follow you on Twitter?

Visit us on Facebook & Instagram!

What happens if I report an animal bite (pet or wild animal) to the clinic?
Please be aware that if you inform us that you, or a family member has been bitten by an animal (a wild animal, a stray, a friend’s or your own pet) we are required by law to report the bite to the London Middlesex Health Unit.  The Health Unit will contact you and there may be home quarantine requirements for your pet regardless of vaccine status. 
What happens if my pet bites me or a staff member while at the clinic?
If your pet bites you or a staff member in the clinic, regardless of the circumstance, we are required by law to report it to the London Middlesex Health Unit.

The Health Unit will contact you and there may be home quarantine requirements for your pet regardless of vaccine status. This applies even if the bite was just due to a pet’s anxiety in the clinic or triggered by an event in the exam. It is unfortunately BEYOND OUR CONTROL should the Rabies Team at MLHU make that decision. The MLHU even has the option of contacting Animal Care and Control about the bite report. Legally they can breach privacy laws to do so. Again, we are legally required to report this bite and WE HAVE NO CONTROL over this. We appreciate your understanding of the steps that we are legally required to take when a bite occurs at the clinic, OR if you inform us of a bite that took place outside of the clinic.